Product Returns, Order cancellations & Damage Policy
***Products are sold through Sidedoor.***
SideDoor does not accept product returns or cancellations. All sales are final.
Returns
Products ordered through SideDoor are not eligible for return. However, in the case of damage during transit of items, SideDoor will work with you to find an ideal solution to repair or replace damaged items.
Order Cancellations
SideDoor is unable to cancel orders that have already been placed. For questions or concerns on this policy, please reach out to our team via email: info@onsidedoor.com.
Damages
In cases of damage during transit or other product issues, SideDoor will work with you directly to coordinate for repairs, and (if necessary) replacement of damaged piece(s). If you observe damages or other issues, please reach out to our team by contacting info@onsidedoor.com. You will then be asked to provide:
- The order number that the item is attached to
- A picture of the shipping packaging that the item arrived in
- 3 pictures of the item itself showing the damage (2 up-close, and 1 from further away)
Please Note: The customer must inspect all items at delivery (even if the product is delivered by threshold delivery) and notate any damage . We require notice of any product issues within 48 hours of delivery in order to process any replacements or repairs.
