shipping policy

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Prices shown have standard threshold delivery shipping costs already included. There are no additional shipping charges added at checkout, unless you choose to add White Glove Delivery service.

Please note: the charge on your card will show up as SideDoor LLC, whether you are purchasing directly through links shared with you by your designer, or if you're purchasing through a designer's website. SideDoor handles purchasing process and order fulfillment.

What is standard threshold delivery?

Threshold Deliveries will be protected from the weather by placing them in the closest dry area (porch, garage or inside the closest door of the dwelling). It does not include bringing your order inside, or any assembly. For that, please add on the White Glove Delivery service during checkout.

What is White Glove Delivery/White Glove Delivery+Assembly?

White Glove Delivery includes bringing the product to the desired room, unboxing, and removal of all the packaging material. Two flights of stairs are also included in this service. This service may also include light assembly where applicable.
White Glove Delivery+Assembly includes all of the above services, and assembly of more complex and/or heavy pieces.